STARR claims process

Through STARR, you only need to browse its online store https://chinesean.starrinsurance.com.hk/, you can choose from a variety of different types of insurance products. These include "Bonus Travel" travel insurance, "Bonus Travel" travel insurance, "Smart Travel" overseas student insurance, "Smart Travel" overseas student insurance, "Smart Travel" overseas student insurance, and Starr critical illness insurance.

The user-friendly interface of the website further simplifies the process of customers making STARR online purchases. All you have to do is to select the preferred promotional code or discount provided here, where you can fill in the required insurance service plan details and the number of persons insured from their online store and add them to your shopping bag. When completing the filling process, the user needs you to add the promotion code option. After entering the promotion code, your insurance service plan will immediately receive a discount, and you will receive a new total discount on the checkout screen. One thing that must be remembered is that only one promotional code can be used at a time when purchasing online.

eClaim service

The STARR claim procedure is simple and convenient, and all applications can be made online.

1 Submit a claim

Application can be submitted via eClaims service (online platform) or email/post

2. Claim confirmation

After successfully submitting the claim, you will receive an email confirmation

3 claims result

The claims department will approve and provide the results of the claims review as soon as possible after collecting all the relevant documents

Important: In the event of any accident, please notify Starr in writing within 30 days after the incident and provide all relevant documents.

Contact method

eClaim service is fast, simple, and confidential.

Customers can use mobile electronic devices to submit claims through Starr's eClaim service at any time and any place.

No need to print a claim form

Claim application can be submitted via mobile phone, tablet or computer

No need to print a claim form

Claim application can be submitted via mobile phone, tablet or computer

The claim information is highly confidential. You can also fill in and complete the claim form and download the travel insurance claim form online.

Email the completed claim form and related documents to
[email protected]

or

Mail the completed claim form and related documents to
Room 1901, 19th Floor, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong

Starr Customer Services

In addition to online services, STARR also has a claim contact hotline: (852) 3765 5577

The claim email is [email protected]

The claim address is Room 1901, 19th Floor, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong

Office hours: Monday to Friday, 9:00 am to 12:30 pm and 2:00 pm to 5:00 pm (Closed on Saturdays, Sundays and public holidays)