Zalora Frequently Asked question (FAQs)

What is Zalora Promo Code?

Zalora offers you various promotions, with the help of which you can get exciting discounts on the products you buy. Promo codes are also one of the major types of advertisements you can avail of at this fashion store.

What is Zalora App Promo code?

These codes apply only to purchases made using the Zalora Mobile App. Download the mobile application for this fashion store now to use the promo code exclusively meant for the App users.

Can I use a Zalora Promo Code with existing deals?

Yes, some coupons may be valid for use with existing deals. Still, we strongly recommend that you should go through the terms and conditions of the discount code before applying them to get the most relevant promo for upcoming savings.

What is Zalora Coupon Code for new users?

For new users, this store offers exclusive promotions such as a new user promo code, which helps you to save extra discounts on your first order. You can consider them as a welcome gift from Zalora.

Are there Zalora Promo Codes for free delivery?

At Zalora, you can avail of free shipping on all orders of $299 or more, but for orders not meeting these criteria, you can use these free delivery coupons to save on delivery charges.

Can I use two promotional coupons at Zalora at a time?

Save your other codes for your subsequent purchases, as you can only use one coupon code per order. Simply enter the coupon or discount code in the "Coupon" area of your app's checkout page to take advantage of the savings.

How quickly does Zalora deliver items?

Depending on where the consumer is, different delivery timeframes may apply. The item can be classified into two sources, from which it can either be sold by Zalora or by one of the vendors. Typically, Zalora's products take 1 to 4 working days to ship. Examining your email is another way to be sure the delivery was made as promised.

What methods of payment does Zalora HK accept?

Whether you purchase on a desktop or a mobile device, there are many different payment options available to you. Cash on delivery, my store credit, debit/credit cards, internet banking, PayPal, American Express Cards, and bank transfers are all options for mobile. However, the payment options are comparable to those for mobile purchases when making them on a PC, with the addition of monthly payments.

How do Zalora returns function?

As long as the product you desire to return satisfies the requirements, which include being within 30 days after purchase, having the invoice available, being in original packaging, with all tags still attached, and being in the product's original condition. Simply pack the things, use the return slip or the online Zalora return form, drop them off, and you'll get an email confirmation.

Are there Zalora Promo Codes available for November?

Yes. As of November 17, 2025, 24 Zalora promo codes are active, including verified vouchers for fashion, beauty, and lifestyle products on the official Zalora Hong Kong site.

Which Zalora Discount Code do shoppers use the most?

The most used Zalora Discount Code in November 2025 is the WELCOME voucher, giving new customers HK$120 Off their first order, verified on the official website.

How can I find the best Zalora Code for November 2025?

The best Zalora Codes are usually found through the newsletter, Zalora app alerts, and the Vouchers & Deals section, where current codes and bank promotions are updated weekly.

Does Zalora offer Free Shipping?

Yes. Zalora offers Free Shipping on orders over HK$299, while orders below this amount include a small delivery charge.

Does Zalora provide Free Returns?

Yes. Zalora offers Free Returns via courier pickup or drop-off at selected partners, making exchanges simple and quick.

Are Zalora Promo Codes valid on Sale items?

Some codes apply to Sale products, but most are limited to full-priced items. Specific exclusions are listed on each voucher.

Does Zalora run student or member discounts?

Yes. Students can enjoy up to 25% off with Student Beans verification, while Zalora VIP members earn extra rebates and early sale access.

Are there Zalora Promo Codes for luxury labels?

Yes. Zalora Luxury occasionally releases vouchers for brands like Michael Kors, Coach, and Tory Burch, often capped by category.

Does Zalora collaborate with banks or e-wallets?

Yes. HSBC, Citi, and PayMe offer cashback and limited promo codes throughout the year for Zalora Hong Kong shoppers.

Can I combine multiple Zalora Coupons in one order?

No. Only one coupon or voucher can be applied per order, but it can be stacked with bank rebates if available.

What should I do if my Zalora Coupon doesn’t work?

Ensure the code hasn’t expired, the minimum spend is met, and the items are eligible before re-entering it at checkout.

Does Zalora offer app-exclusive Promo Codes?

Yes. Mobile users often get app-only discounts and notifications for early access to limited vouchers.

How long does Zalora take to deliver?

Orders are usually delivered within 2–5 working days in Hong Kong. Delivery to remote areas may take slightly longer.

Are Zalora Promo Codes region-specific?

Yes. Always use Zalora Promo Code HK to ensure the voucher applies correctly to local orders and prices.

Does Zalora host major annual sales?

Yes. Zalora participates in 11.11, 12.12, Mid-Season, and Summer Sales, with markdowns reaching up to 70% off.

How can I stay updated on new Zalora Promo Code Hong Kong releases?

Download the Zalora app and enable notifications to get first alerts about new Zalora Promo Code Hong Kong deals, fashion drops, and member events.